Solette Garden Club
Welcome lovers of flower fields, sun kissed skin, mother nature, and Solette. The Solette Garden club is our loyalty program. You can start earning points the moment you sign up. Below are just some of the ways you can rack up more points and how you can redeem them for free shipping, discounts, and more.
FAQ about the Solette Garden Club
How do I sign up?
At the bottom left of the screen you will see a little blue box that says "Solette Garden Club" you can sign up via that link.
How do I earn points?
You can earn points in many ways. By signing up for the loyalty program, you are already on your way to your first reward. You can earn additional points by following us on Instagram, signing up for our email newsletter, and shopping with Solette. We will also send you a birthday reward on your special day.
How do I check my points balance?
You can check your points balance on your account page. There will also be a tab at the bottom left that shows your balance.
How do I redeem points?
Select the tab called “Rewards”. Here you’ll see all the rewards available. If you have enough points, you can redeem them for a reward at checkout.
Is there a maximum amount of points I can earn?
The sky’s the limit! The more you buy and share, the more you earn.
What do “Approved”, “Pending” and “Cancelled” statuses mean?
Approved: You earned these points which can be redeemed on rewards immediately.
Pending: No biggie, these points just need to be verified before you can redeem them, This typically applies to purchases and referrals. In 7 days, you’ll see these points as approved.
Canceled: These points will not be added to your account. This could happen if you cancel a purchase (in this case, points will change from “pending” to “canceled”).
Can I use my points during checkout?
Yes, but you must log in first. Otherwise, your points must first be redeemed for a discount voucher. This can then be applied to your purchase total during the checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us at email@example.com and ask to be removed from the program. Once unenrolled you’ll lose any points you have accrued.
Are Garden Club points refundable? What happens if I redeem a reward and return a purchase? Do I get my reward/points back?
Once your points have been used, they will not be re-issued.